Quick answer: Call ANA (All Nippon Airways) customer service at 1-800-235-9262 — daily - hours vary; check the official site. Asking for an “agent” at each prompt gets you to a person fastest.
ANA (All Nippon Airways)’s publicly published customer service line
1-800-235-9262Daily - hours vary; check the official site
This is ANA (All Nippon Airways)’s own published number — your call goes directly to the airline, not to us. We never charge a fee and never route your call through a middleman.
ANA (All Nippon Airways) customer support: what to expect
ANA, Japan's largest airline, mirrors JAL in service precision and adds the Star Alliance dimension — its agents handle United codeshares constantly on trans-Pacific routes. English support is excellent but operates on Japan-centric schedules.
Worth knowing: On a United-ANA codeshare, the ticket-issuing airline controls changes — check whether your ticket number starts 205 (ANA) or 016 (United) before calling.
How to reach a live person at ANA (All Nippon Airways)
You don’t have to sit through every menu option at ANA (All Nippon Airways). This is the sequence that works:
- Ignore the menu’s suggestions and keep saying “agent” (or pressing 0). Most systems give in after the second or third request.
- Avoid picking a narrow menu option when you can. A general request often routes to a live agent faster than a specific sub-menu.
- If ANA (All Nippon Airways) offers an automated call-back, take it. You keep your place in the queue without holding the line.
- Call within the first hour after the line opens, and mid-week (Tuesday to Thursday). Mondays and the days after major disruption are the busiest.
- Have your booking reference or confirmation number in front of you before you dial — it shortens the whole call.
- If the phone wait is long, the ANA (All Nippon Airways) app or website live chat is often quicker for simple changes and questions.
ANA (All Nippon Airways) response times by channel
Typical waiting times vary sharply by channel:
| Channel | Typical response |
|---|---|
| Phone | A few minutes to 30+ minutes on hold at peak; shortest early morning and mid-week |
| App / website live chat | Usually a few minutes; best for simple changes |
| Email / web contact form | 1 to 3 business days |
| Social media (X, Facebook) | Several hours to about a day |
| Airport service desk | Immediate, in person — best during travel disruptions |
What the ANA (All Nippon Airways) customer service line handles
- New bookings and reservations
- Flight changes, cancellations and rebooking
- Refunds and travel credit
- ANA Mileage Club loyalty account help
- Baggage, seating and special assistance
Before you call ANA (All Nippon Airways): what to have ready
Having these details in front of you before you dial keeps the call short and lets the agent act straight away:
- Your booking reference or confirmation number (usually six characters)
- The passenger name exactly as it appears on the booking
- Your ANA Mileage Club number, if you are a member
- Travel dates and flight numbers for the trip in question
- A payment card — only if you plan to pay for a change or extra. Never read card details to anyone who called you unexpectedly.
- Pen and paper to note the agent’s name and any case number
Other ways to contact ANA (All Nippon Airways)
Besides the phone, you can reach ANA (All Nippon Airways) through live chat and the help center on its official website, the ANA (All Nippon Airways) mobile app where available, and its verified social media accounts. For many changes, chat is faster than calling.
Open ANA (All Nippon Airways)’s official help & contact page
ANA (All Nippon Airways) customer service — frequently asked questions
Is 1-800-235-9262 really ANA (All Nippon Airways)’s customer service number?
Yes. 1-800-235-9262 is ANA (All Nippon Airways)’s own publicly published customer service line. We list it for convenience and link to ANA (All Nippon Airways)’s official contact page so you can confirm it yourself. The call connects directly to ANA (All Nippon Airways) — this directory does not run a call center.
What hours can I reach ANA (All Nippon Airways) customer service?
ANA (All Nippon Airways)’s line operates daily - hours vary; check the official site. Waits swing a lot with the travel news cycle — quiet weeks are dramatically faster.
How do I skip the automated menu and get a real person at ANA (All Nippon Airways)?
Press 0 or say “representative” at each prompt, decline narrow menu options, and accept an automated call-back if it is offered. Full steps are in the “Reach a live person” section above.
Does ANA (All Nippon Airways) charge a fee to call customer service?
No. ANA (All Nippon Airways) does not charge a fee to speak with customer service; standard phone-plan rates are all that apply. If anyone asks you to pay a separate “service fee” to connect your call or hold a booking, hang up — that is not the airline.
What can the ANA (All Nippon Airways) phone line help with?
Reservations, flight changes and cancellations, refunds and travel credit, ANA Mileage Club account questions, and baggage or special-assistance requests.
How can I contact ANA (All Nippon Airways) without calling?
Use ANA (All Nippon Airways)’s website or mobile-app live chat, its online help center, or its verified social media accounts. Chat is often faster than the phone for simple changes. If your ticket involves a Star Alliance partner, contact the airline that issued the ticket first — it controls the booking.
When is the best time to call ANA (All Nippon Airways)?
Right after the line opens for the day, and mid-week (Tuesday to Thursday). Avoid Monday mornings and the days following widespread disruption.
How do I reach ANA (All Nippon Airways) about a delayed or lost bag?
Call the main customer service line and follow the baggage prompts, or visit the baggage desk at the airport. ANA (All Nippon Airways)’s website also has a baggage-tracing tool. See our lost-baggage guide for the full process.
How do I request a refund from ANA (All Nippon Airways)?
Start a refund request on ANA (All Nippon Airways)’s official website, or call the customer service line. Refund eligibility depends on your fare type and the reason for the change. Our airline-refunds guide explains your rights.
How do I know I am not calling a fake ANA (All Nippon Airways) number?
Confirm the number on ANA (All Nippon Airways)’s own website before calling, never pay a “service fee” to be connected, and be wary of numbers from paid ads. Read our guide on avoiding fake airline phone numbers.
How we verified this listing
The number above is ANA (All Nippon Airways)’s own publicly published customer service line. It was last checked against ANA (All Nippon Airways)’s official website and other public sources on May 25, 2026, and this page’s editorial content was last updated on July 8, 2026 by Martin B., Founder & Editor. We are an independent directory, not a call center, and we have no affiliation with ANA (All Nippon Airways). Numbers change — if this one looks wrong, tell us and we will re-check it.