Quick answer: Call Avianca customer service at 1-866-919-0081 — daily - hours vary; check the official site. Say “representative” at each prompt to reach a live agent fastest.
Avianca’s publicly published customer service line
1-866-919-0081Daily - hours vary; check the official site
This is Avianca’s own published number — your call goes directly to the airline, not to us. We never charge a fee and never route your call through a middleman.
Avianca customer support: what to expect
Avianca emerged from its restructuring as a leaner, more low-cost-style operation, and its support model followed: more app-first self-service, tiered fare bundles that determine what agents can change for free, and busy Spanish-language lines out of Bogotá.
Worth knowing: Your fare bundle decides what changes cost — have your fare name (XS, S, M, L) visible before you call so the quote makes sense.
How to reach a live person at Avianca
Getting past Avianca’s automated menu is mostly about persistence. These steps consistently work fastest:
- Say “agent” or “representative” clearly — or press 0 — at every prompt. Repeating it usually pushes the system to transfer you.
- Avoid picking a narrow menu option when you can. A general request often routes to a live agent faster than a specific sub-menu.
- If Avianca offers an automated call-back, take it. You keep your place in the queue without holding the line.
- Call within the first hour after the line opens, and mid-week (Tuesday to Thursday). Mondays and the days after major disruption are the busiest.
- Have your booking reference or confirmation number in front of you before you dial — it shortens the whole call.
- If the phone wait is long, the Avianca app or website live chat is often quicker for simple changes and questions.
Avianca response times by channel
How quickly you hear back depends on how you get in touch. Rough expectations:
| Channel | Typical response |
|---|---|
| Phone | A few minutes to 30+ minutes on hold at peak; shortest early morning and mid-week |
| App / website live chat | Usually a few minutes; best for simple changes |
| Email / web contact form | 1 to 3 business days |
| Social media (X, Facebook) | Several hours to about a day |
| Airport service desk | Immediate, in person — best during travel disruptions |
What the Avianca customer service line handles
- New bookings and reservations
- Flight changes, cancellations and rebooking
- Refunds and travel credit
- LifeMiles loyalty account help
- Baggage, seating and special assistance
Before you call Avianca: what to have ready
Agents can resolve most requests in one call if you have these ready:
- Your booking reference or confirmation number (usually six characters)
- The passenger name exactly as it appears on the booking
- Your LifeMiles number, if you are a member
- Travel dates and flight numbers for the trip in question
- A payment card — only if you plan to pay for a change or extra. Never read card details to anyone who called you unexpectedly.
- Pen and paper to note the agent’s name and any case number
Other ways to contact Avianca
Besides the phone, you can reach Avianca through live chat and the help center on its official website, the Avianca mobile app where available, and its verified social media accounts. For many changes, chat is faster than calling.
Open Avianca’s official help & contact page
Avianca customer service — frequently asked questions
Is 1-866-919-0081 really Avianca’s customer service number?
Yes. 1-866-919-0081 is Avianca’s own publicly published customer service line. We list it for convenience and link to Avianca’s official contact page so you can confirm it yourself. The call connects directly to Avianca — this directory does not run a call center.
What hours can I reach Avianca customer service?
Avianca’s line operates daily - hours vary; check the official site. In our experience checking these lines, waits drop noticeably outside business hours.
How do I skip the automated menu and get a real person at Avianca?
Keep asking for an “agent” at every prompt and skip the self-service options. If a call-back is offered, take it. The step-by-step version is in the “Reach a live person” section above.
Does Avianca charge a fee to call customer service?
No. Avianca does not charge a fee to speak with customer service; standard phone-plan rates are all that apply. If anyone asks you to pay a separate “service fee” to connect your call or hold a booking, hang up — that is not the airline.
What can the Avianca phone line help with?
Reservations, flight changes and cancellations, refunds and travel credit, LifeMiles account questions, and baggage or special-assistance requests.
How can I contact Avianca without calling?
Use Avianca’s website or mobile-app live chat, its online help center, or its verified social media accounts. Chat is often faster than the phone for simple changes. If your ticket involves a Star Alliance partner, contact the airline that issued the ticket first — it controls the booking.
When is the best time to call Avianca?
Right after the line opens for the day, and mid-week (Tuesday to Thursday). Avoid Monday mornings and the days following widespread disruption.
How do I reach Avianca about a delayed or lost bag?
Call the main customer service line and follow the baggage prompts, or visit the baggage desk at the airport. Avianca’s website also has a baggage-tracing tool. See our lost-baggage guide for the full process.
How do I request a refund from Avianca?
Start a refund request on Avianca’s official website, or call the customer service line. Refund eligibility depends on your fare type and the reason for the change. Our airline-refunds guide explains your rights.
How do I know I am not calling a fake Avianca number?
Confirm the number on Avianca’s own website before calling, never pay a “service fee” to be connected, and be wary of numbers from paid ads. Read our guide on avoiding fake airline phone numbers.
How we verified this listing
The number above is Avianca’s own publicly published customer service line. It was last checked against Avianca’s official website and other public sources on May 25, 2026, and this page’s editorial content was last updated on July 8, 2026 by Martin B., Founder & Editor. We are an independent directory, not a call center, and we have no affiliation with Avianca. Numbers change — if this one looks wrong, tell us and we will re-check it.