A cancellation is stressful, but a calm, fast response gets you rebooked sooner. Work through these steps in order.
Part of our complete guide to airline customer service.
Quick answer: Rebook in the airline app, join the phone call-back queue, and get in the airport desk line — all three at once. If the airline cancelled, you are entitled to rebooking or a full refund.
1. Act before you stand in line
The moment you learn of a cancellation, do three things at once: open the airline app to see rebooking options, join the phone call-back queue, and get in the airport service line. Whichever reaches you first wins — you cancel the others.
2. Know what you are owed
If the airline cancels your flight, you are generally entitled to either a seat on the next available flight or a full refund — including for non-refundable tickets. In the United States, the Department of Transportation requires a cash refund if you choose not to travel on the rebooked flight; you do not have to accept a voucher. Rules differ by country, so check the airline’s policy and your local regulator.
3. Ask for specific rebooking
Don’t just accept the first option. Ask whether the airline can rebook you on a partner airline, from a nearby airport, or in a different cabin. Agents can often do more than the app shows if you ask directly and politely.
4. Keep every receipt
If the cancellation forces an overnight stay or extra meals, keep all receipts. Some airlines reimburse reasonable expenses for cancellations within their control; travel insurance may cover the rest.
5. Get the refund in writing
If you choose a refund, ask the agent to confirm the amount and timeline by email. Card refunds typically take one to two billing cycles. Follow up if it does not appear.
6. Reaching the airline
Phone lines are busiest right after mass cancellations. Use the call-back option, try chat, and call early morning. Find your airline’s official number in our directory — and never call a number from a paid ad.
Frequently asked questions
If the airline cancels my flight, am I owed a refund or a rebooking?
Both are options: the airline must offer a seat on the next available flight, or a full refund — including on non-refundable tickets — if you choose not to travel. In the US, you can insist on a cash refund rather than a voucher.
What's the fastest way to rebook after a cancellation?
Do three things at once: open the airline app to see rebooking options, join the phone call-back queue, and get in the airport service-desk line. Whichever reaches you first wins.
Does the airline owe me a hotel or meals for a cancellation?
For cancellations within the airline’s control, many US carriers provide meals and overnight hotels under their customer-service commitments. Ask specifically, and keep receipts in case you need to claim later.